TERMS & CONDITIONS

Care:

PouchCo products are crafted with carefully selected materials and should be handled with care to preserve its original properties. All items are delivered to you washed, ironed and ready to use. If you want to wash your product, always follow the care instructions on the washing label as indicated with international washing symbols.

In general, we recommend spot cleaning as needed with a soft cloth,  soap and lukewarm water except with dry clean products. Before washing your product, always check the washing label as products may require different care instructions such as machine washing, handwashing or dry cleaning. This guide outlines on how to take care of your PouchCo.

Lifetime Guarantee:

Our products come with a lifetime guarantee on all stitching and workmanship. It does not cover damage caused by normal wear and tear, improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colours and materials over extended time and use.

We will arrange for our couriers to collect the item from your confirmed address at no extra cost to you. Once we receive it back, we will inspect it to assess the manufacturing defect and undertake the necessary repairs. Once repaired we will send it back to you at no additional cost.

If we determine that there is no manufacturing defect, but the fault is due to misuse etc., the cost to repair and to deliver the item back to you will be billed to you, or alternatively you may arrange for your own collection from us.

Gift Voucher and Coupon Codes:

“Gift Vouchers” refer to electronic vouchers that a customer purchases online for someone else as a gift. These are delivered to the recipient via email with your personal message and contain instructions on how to redeem them at checkout. These are available from us online, and are purchased in fixed, Rand value amounts, e.g. R300, R500 etc.

Gift Vouchers are valid for 3 years (36 months) from date of issue.

“Coupon Codes” refer to promotional and marketing coupons that have restrictions on their use, and varying expiration dates, with a promotional fixed amount discount, e.g. R100 off (fixed voucher), or a promotional percentage discount e.g. 15% off.

PouchCo Gift Vouchers and Coupon Codes are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. PouchCo Vouchers and Coupon Codes can only be redeemed at PouchCo online at www.pouchco.co.za.

Order Cancellations:

To cancel your order, please email linda@pouchco.co.za, and include your order number plus the reason for cancelling.

Babywearing Support:

Like most things, babywearing takes a bit of practice. Follow these tips for a happy babywearing experience or email us and we’ll be more than happy to troubleshoot with you.

DO always follow proper positioning when wearing your baby: tight, in view, close enough to kiss, keep their chin off their chest (unobstructed airway), and support the back.

DO ask for help if you’re having trouble with a carrier’s fit or if you feel uncomfortable.

Babywearing is a time-tested way to keep your baby close and calm while freeing up your hands so you can go about your day. And the great news is babywearing isn’t just beneficial for you, mama! It is shown to help soothe your little one, supports breastfeeding by making it easier to quickly respond to the baby’s feeding cues, and may even promote language development. 

While baby carriers are invaluable tools, it’s important to ensure you’re babywearing as safely as possible. Here are eight things to keep in mind when wearing your little one in a baby carrier, sling, or wrap. 

1. Keep them facing you at first: Always carry your little one inward-facing until they develop good neck control—often between four and six months. Some babies enjoy looking out at the world around them, so this is always a good time to try babywearing, even if you or your baby didn’t like it as a young infant. La Leche League International recommends wearing your baby forward-facing for 20 minutes maximum at first, then building up the amount of time spent facing outward.
2. No sleeping facing outwards: If your little one is beginning to fall asleep in their carrier, it’s important to turn them inward to face you—no matter their age. Even with good neck control, a sleeping baby’s head can tip too far forward and inadvertently close off their airways.
3. Ensure baby is upright: Your baby should never curl or slump down in their carrier, which can close off their airway. Your little one’s back and bottom should be supported in a carrier that is tight enough to keep them upright, never folded forward. Check the position of your baby’s chin. If it’s forced down onto their chest, their breathing has the potential to be restricted. There should always be a finger-width of space (or more) under their chin.
4. Baby’s head should be near your chin: To keep your baby in the safest position, their head should be as close to your chin as possible while in their carrier. A good rule of thumb? If you tip your head forward, you should be able to easily kiss your baby’s head.
5. Peek at baby’s face: If you look down, you should always be able to see your little one’s face to ensure they’re breathing freely. While wearing your baby in a cradle position, they should be facing upward towards you, not inward towards your chest. Similarly, your sling or carrier fabric should never fully close around your baby to ensure plenty of airflow. No fabric should be over their face or mouth.
6. Don’t carry baby in unsafe situations: Cooking at a hot stove, slicing with a sharp knife, or drinking a hot beverage? These scenarios aren’t the best time to wear your little one. Even if you’re trying to be as safe as possible, babies can be unpredictable in their movements. It’s important to place baby in a safe spot when doing similar activities to avoid a potentially harmful accident. On the flip side, working at your computer may be a great time for babywearing. Some parents find it is easier to stand while babywearing, so you may try putting your computer at standing height on a counter or dresser. Swaying side to side may soothe baby (and you) while you work.
7. Monitor baby’s temperature: Remember that being snuggled up so close to you means your baby will be nice and warm. Unless you’re outside in cold temperatures, it probably isn’t the time to add extra layers to your little one. Check baby’s head and legs often while babywearing. If they feel warm to the touch, are visibly flushed, or are sweating, they are probably too warm. If you want to walk outside in cold weather, you can try tucking a light blanket around the carrier to keep the baby warm.

Sale Periods:

Should you have purchased just before or after a sale period, there will be no price adjustments made on those purchases.

Changes:

We reserve the right, at our sole discretion, to modify or replace these terms at any time. Our Privacy Policy can be viewed here.