Pre-Order Terms & Conditions – PouchCo Pty Ltd
Pre-Order Definition
Pre-orders are future-allocation purchases for products not currently held in stock within South Africa. By placing a pre-order, the customer acknowledges that the product is pending international shipment and local clearance.
Estimated Delivery Timelines
All delivery timelines provided for pre-orders are estimates only and are not guaranteed delivery dates. Delivery may be affected by factors outside of our control, including but not limited to:
- International shipping schedules.
- Port congestion.
- Customs clearance.
- Regulatory inspections.
- Acts of God or force majeure.
Estimated delivery timelines are communicated as windows, not fixed dates.
Cancellations
- Customers may request cancellation before shipment departure, subject to a reasonable administrative deduction.
- Once shipment has departed the country of origin, cancellations are no longer permitted.
- Allocation secured via deposit may be transferred to another customer at the company’s discretion.
Delays
Delays caused by shipping lines, ports, customs authorities, regulatory bodies, or third-party logistics providers do not constitute a supplier breach and do not automatically entitle the customer to a refund in terms of Section 19 of the Consumer Protection Act.
Should delays exceed a reasonable period, the company may, at its discretion, offer alternative solutions.
Refund Processing
Where refunds are applicable:
- Refunds are processed within 7–14 business days.
- Refunds exclude non-recoverable costs already incurred.
- Banking and processing fees may apply.
Acceptance of Terms
By placing a pre-order and paying a deposit, the customer confirms that they have read, understood, and accepted these terms and conditions.